SHIPPING ELECTRONICS FROM CHINA = VALUE FOR YOUR MONEY
When I was young Japanese cars were considered a joke by many in the western world, but by selling at prices well below every other country they penetrated all the world markets. Today many people buy European cars because they can't afford the higher priced Japanese makes !
Japanese industry and quality is now sold at the correct price.
Is it not more than likely that the same will happen with the currently cheaper electronic product now available from China ?
SHIPPING FROM CHINA IS NOW FASTER THAN YOU THINK !
With our suppliers / manufacturers all goods are quality controlled, packed, dispatched and delivered within 10 days. Delivery is guaranteed. All shipments are insured. Most shipments are delivered between 5 and 8 days from the day we receive your payment.
Customers are kept informed of the progress of their orders by email and by the order status feature on our website. This includes providing you with Shipper details and Tracking numbers as soon as this information is available.
Soon after an order is shipped customers will be able to see the courier tracking number of their order on the website by clicking Order Status and entering the order ID and their email address. With this information they can plan for the delivery and even phone the courier and make specific arrangements.
If you need any help tracking your delivery, or have any concerns about the delivery we are available to answer any questions.
GOODS ARE SHIPPED TO YOU BY AIR EXPRESS COURIER
All goods are shipped by international couriers such as DHL, Fedex or UPS, (Airmail may also be used for small parcels).
Customs clearance paperwork and procedures are normally handled completely by the courier, but occasionally they may need to contact the customer to confirm details or to arrange delivery. It is important that you are available to assist with customs clearance should this prove to be necessary. Our suppliers will not ship without a contact phone.
Our fast delivery claims do not apply in certain countries where imports are subject to abnormal delays at customs.
To speed up the process you should advise us of expected problems in your country. Our suppliers can then instruct the courier accordingly. This is particularly important for countries where customs have very stringent requirements on imports. Please refer to the note on Customs Clearance below.
RECEIVING YOUR DELIVERY
Couriers require a signature from the recipient for delivery, so please do not place order requests when you are not likely to be available to receive the goods e.g. holidays. It is absolutely essential that you provide a full accurate shipping address and a valid phone number.
If the courier is unable to deliver he will leave you a calling card for you to arrange an alternative delivery or pick-up date.
Any VAT or Import Duty payable will generally have to be paid to the courier before he can leave the goods with you. Please refer to our notes on this matter.
Please ensure you receive exactly what you sign for.
If a package is missing, or damaged, or tampered with in any way, this must be noted on the receipt document you sign. You should also advise us by email as soon as possible of this and of any other irregularity identified when the packages are opened and the items inspected in detail.
In practice such cases are very rare, perhaps 1 in 5000 shipments, when using courier services. But if it does happen to you, the sooner you tell us the sooner we can start the investigation and the sooner you will get a replacement or the insurance compensation. We will do our very best to ensure a prompt solution but please be advised that insurance claims do take time.
SHIPPING COSTS
Our shipping fees are calculated automatically based on the information available to us from the supplier and the couriers. Factors taken into account in the calculations include weight, dimensions and the delivery location.
Shipping charges reduce proportionately when more than one item is included in the same package.
If a delivery is confirmed lost, stolen, or damaged before receipt, we arrange for a re-delivery at no further cost to you, or you will be refunded in full, as soon as we obtain the settlement of the Insurance claim.
Our Advice
It is not commercially wise to order a small item on it's own because of the added cost of shipping, but if you include these in a larger order you will find that the total cost, including any import tax, is significantly less than what you would have to pay for the equivalent products manufactured in your country.
WORLDWIDE SHIPPING AND LEGALITY
We offer shipping worldwide to almost all locations, but we reserve the right to cancel and refund orders requests at our discretion e.g. where shipping to a remote area is not feasible.
Please note that it is your responsibility to find out about taxes and the legality of importing goods into your country. We do not accept any responsibility if items are confiscated by the authorities, or if you are unable to complete the import for any reason.
Customs Clearance is your Responsibility
Customs clearance is undertaken by the courier in the delivery destination country, and in certain cases, in the "en-route" country, and in 99.9% of cases the customer is not involved, but please note, it is ultimately the customer's responsibility, and the customer must be available for contact by the courier in the event of any query clearance confirmation.
In countries where customs have particularly stringent requirements regarding the certification of products for import it is the customer's responsibility to provide EasyShopping-Electronics with exact details of such requirements with the order request or by email prior to placing the order request. EasyShopping-Electronics is not responsible for wasted shipping costs if an order is refused entry by customs for any reason.
RETURNS AND REFUNDS
All products are delivered with a 12 month warranty from the manufacturers. This means that if there is any quality defect that causes the device to be unacceptable for sale or is unusable during the 12 months following the receipt of the goods by the buyer, the supplier/manufacturer will accept the return, repair the item and return it to you.
If the item cannot be repaired they will offer us full credit which will enable us to order a replacement for you or offer you a full refund.
If you experience any problem with a product please email us and we will do our best to assist you. If necessary we will contact the supplier/manufacturer and pass on the information they provide to you.
Any returns must be discussed with us first so that we can get the approval of the supplier/manufacturer who will issue the paperwork necessary to process the return correctly. It should be noted that the shipping cost of returning the product to the supplier/manufacturer is payable by you and not compensated by us or the supplier/manufacturer.
Important Note
Please note that the following actions by the user invalidate the warranty.- Causing physical damage to a product.
- Opening a product up to attempt the repair or modify it's components.
- Flashing the firmware.
- Using non approved software.
All the above mentioned matters as well as the
points that follow form part of our Trading Terms.
But before you read the remaining points please note that importing is a breeze in most countries ! You will have to pay VAT or Sales Tax or Import Duty when the goods arrive, but that aside in the vast majority of cases packets and cartons delivered from China by courier arrive safely with no problems at all !
Please read the item descriptions carefully before you order ! This is important because the suppliers / manufacturers do not accept the return of healthy goods ordered in error, and we cannot compensate you for them.
- If you are in an NTSC video colour region, don't order PAL products !
- Check if your locality has free DVB-T broadcasts before buying DVB-T digital TV receivers !
- If the driver's seat is on the left, don't order a left side passenger sun visor car DVD monitor !
- We also supply radio signal jammers, high powered lasers, and quasi-medical products that may not be legal imports in some countries. Please check they are legal in your country before you order them.
Our suppliers / manufacturers do assist by checking orders to screen possible region / compatibility issues etc.. and if they notice inconsistencies, they will query the order before dispatching it, but it is not their responsibility.
Out of Stock Delivery Delay
If there is a possible shipment delay due to the warehouse being out of stock of one or more items ordered, we will contact you by email to discuss sending out your order in separate shipments, changing the products, or any other options. If any item cannot be delivered for any reason you will be advised by email and if so requested by you a refund will normally be issued within 7 days.
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